Return / Refund / Exchange / Replacement Policy:
We deal only in Brand New, Authentic and Quality Products and we guarantee the quality and genuineness of the products, sold at our site. We take images of all our products in our own studio and display the same at our portal hence it is ensured that our customers are receiving the same product which is displayed at our site. During this process we also thoroughly check the product for any defect. We are committed for total satisfaction of our customers. In rarest case you receive a defective or damaged product.
Customers are informed that 'Minor Flaws' in weaving are the beauty of handloom Silk / Cotton fabric and because of such minor flaws, which are actually not a defect, return / exchange will not be accepted. Similarly there are some small holes in the saree, in the starting of saree or at pallu, are not defect. These holes are because of tying of saree with nails during stretching process before coloring, dying and Roll polishing of the saree. We cannot avoid these holes and must be ignored in hand-woven sarees.
We used to mention color of the product with its description but some colors overlaps in multiple category e.g. Sea-Green color belongs to Green color family but it looks like Blue. Similarly Peach color may look like Orange or Rani color looks like Dark Pink. There may be variation in color shades because of lighting conditions. Customers are requested to have a look on both, image and product description before selection of shade and placing an order. Products will not be returned / exchanged because of such color variation.
In spite of all care, if you receive a defective product, you are advised to contact our customer care section for suitable replacement/exchange. You are also advised to send an e-mail / whatsApp the image of defect explaining full detail of type of defect, along with your complaint. Similarly, if you believe that you have received a different product or an item which was not actually ordered, please do not open its packing and contact our customer care section with image of the product. Please note that any complaint after 7th day (including date of delivery) will not be entertained. Never send back any item without consulting with our customer care team.
Refund / Replacement will not be possible in following cases:
- If product is purchased from "Clearance Sale" section.
- If the product is purchased from "Combo Offer" section.
- Product sent as "Complimentary Gift" will not be replaced / exchanged.
- Normally we do not return / replace Cotton and Silk products.
- If you return the product, without getting clearance from our Customer Care Team.
- Customized products will not be taken back.
- If product is not returned within seven days from the actual date of delivery.
- If product is unfold and not folded properly thus loosing Gleam and Luster.
- Products will not be replaced because of slight difference in shade of color.
- If product is damaged because of mishandling and misuse at customers end.
- If the product has been used, altered or damaged by customer in any way by customer.
- If product is not received in its original packing.
- If a product is ordered in exchange of a previous order shall not be eligible for exchange / return.
- Saree, in which Fall / Pico has been applied, shall not be returned / exchanged.
- The product being returned should not be used, altered or washed by customer. If it is used, damaged or altered then return / exchange would not be processed.
- "Jewellery" will not be returned / exchanged.
Normally Refund / Replacement will be possible in following cases:
- If the product delivered is found defective.
- If the product received is found in damaged condition.
- If the delivered product is not same as you ordered.
After getting clearance from our Customer Care, kindly return the product in its original packing, to the following address:
AMG Square Enterprises,
Mob: 8005219706 / 9415874555
Once we receive the product, our team will examine the defect / cause of return and after getting their approval, we will either ask you to select any other product for replacement or credit the product cost, in to your account. You can claim / redeem this amount in your next purchase. Normally we do not refund cash to our customer. In case of cancellation of an order, we return the amount through NEFT in customer's account but for this customer has to provide her/his bank details to us.
Please retain photocopy of paper invoice (bill) received with the product and send the original bill along with the product, to be returned / exchanged.
In case you have availed extra / additional discount, complimentary gift or redeemed credit point, at the time of purchase, refund will be calculated after adjusting the same.
Any Octroi / Entry Tax paid, shall be deducted from the amount of credit, in case of return.
Please note that presently we do not have any reverse pick-up mechanism hence for return / exchange of a product, customer has to arrange for its safe return through a reputed courier, preferably through "Indian Speed post". We will reimburse Rs 100.00 (or actual, if returned by Indian Speed Post) towards shipment cost, in your account as credit.
The refund will be solely at the discretion of "AMG Square Enterprises".
"AMG Square Enterprises" encourages 'Cashless' transaction, even though, on demand of our valued customers, we have introduced COD (Cash on Delivery) facility, across India covering more than 12000 pin code locations. Now if you want to place your order on COD basis, simply select the COD as payment option and submit your order. Rest will be taken care by us.
Q. What is Cash on Delivery (COD)?
A. COD is an alternate method of payment, performed through a shipping company and allows both the seller and the buyer to minimize the risk of fraud. COD allows a buyer to pay at the time of actual delivery of the product rather than paying in advance. Payment thus made to the shipping company is later disbursed to the seller.
Q. How does Cash on Delivery (COD) works?
A. On 'Confirm Order' page, select COD (Cash on Delivery) option as your payment method. Please confirm the availability of COD facility at your pin code before placing your order on COD. Our Courier Partner may not provide COD facility in some of areas. Forget not to provide your correct delivery address and Mobile Number. Courier person may contact you over phone to organize a date & time before delivery.
Q. How can I check COD facility for my address?
A. Cash on Delivery is available for selected pin codes within India. You can check the serviceable pin codes at any product display page.
Q. Does 'AMG Square' accept Cheques, Demand Drafts or Money Orders?
A. Although 'AMG Square' is committed to provide their customers, most of the user friendly options but because of Banking and reconciliation reasons, presently we do not accept payment through Cheque, Demand Draft or Money Order.
Q. Is there any condition for COD purchase?
A. Following are the conditions for COD purchase:
- I. Please check your PIN Code for availability of COD facility.
- II. There is no restriction for min. order value but Max. Order value should not exceed more than Rs. 10,000/-.
- III. We do not accept Foreign Currency or Demonetized Currency as payment against COD order.
- IV. Customized products will not be shipped through COD. If you have selected customized products then please opt for a pre-paid order.
- V. Shipping address and Billing address should be same, in case of COD purchase.
- VI. Pay only cash at the time of delivery to the courier. Payment through any other mode e.g. Cheque or Demand Draft will not be acceptable.
Based on our past experience, it has been observed that where our pre-paid shipments took 2 to 3 days for delivery in Metro Cities, the shipments sent through COD took 3 to 5 days for delivery because our Service Provider for COD are different from the pre-paid courier service provider.
In case you require the order on URGENT basis or require a time bound delivery then you are requested to process your payment in advance through Credit Card / Debit Card / Internet Banking instead of choosing COD as payment option.
Our COD Service Provider will make at least two attempts to pick-up cash at delivery address and if they failed to deliver the shipment, the same will be returned to our office. In such cases to and fro courier charges will have to be paid by customer.
Customers are requested to provide their active mobile number along with address and please ensure that the contact number should not be switched off during course of shipment. Delivery person may (or may not) contact over phone before attempting for delivery.
Before handing over cash to delivery person, please check the parcel for any physical damage or pilferage. Delivery person will not allow you to open the parcel before receiving the cash.
In case of unusual delay (i.e. more than one week of actual shipment from our warehouse) please contact our customer care mentioning your order number and AWB number (Airway bill number i.e. courier tracking number) of shipment.